Privacy Policy

 www.wasomicleaners.co.uk 

Effective Date: 1st May 2025 

1. Introduction

WASOMI Limited, owners of www.wasomicleaners.co.uk (“we”, “our”, “us”), are committed to protecting your personal data and your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or engage with our cleaning services, including residential, commercial, industrial, street, and bin-cleaning solutions. 

We are registered and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

2. What Data We Collect

We may collect and process the following types of personal data: 

• Contact Information: Name, email address, phone number 

• Property Information: Address, property type, service preferences 

• Technical Data: IP address, browser type, operating system, access times 

• Usage Data: Pages visited, time spent, interaction with our website or chatbot 

• Communication Data: Messages, enquiries, and service requests submitted via forms, phone, email, or chatbot 

3. How We Use Your Data

We process your personal data to: 

• Provide cleaning services and respond to service enquiries 

• Manage appointments and communicate with clients 

• Send quotes, invoices, updates, and feedback requests 

• Improve our services and website performance 

• Send promotional materials (only with your consent) 

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data: 

• Consent: When you opt-in to marketing or request a quote 

• Contract: When processing is necessary to deliver the cleaning service requested 

• Legitimate Interest: To enhance customer experience, business operations, and site analytics 

5. Sharing Your Data

We may share your data with trusted third-party providers such as: 

• Web hosting and email service providers 

• Booking or payment service platforms (if applicable) 

• Analytics and customer feedback tools 

All third parties must adhere to data protection standards that comply with UK GDPR. 

6. Data Security & Retention

We protect your data using encrypted servers and access control protocols. 
Your personal data is stored securely and retained: 

• As long as necessary to provide services and support 

• Up to 2 years for enquiries or quote requests 

• Longer where required by law or for recordkeeping purposes 

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience and monitor website performance. You may control or disable cookies via your browser or our website’s cookie banner. 

8. Your Rights

Under the UK GDPR, you have the right to: 

• Access your personal data 

• Correct inaccurate or incomplete data 

• Request deletion of your data (“right to be forgotten”) 

• Object to or restrict certain types of processing 

• Withdraw consent for marketing communications 

• File a complaint with the Information Commissioner’s Office (ICO) 

To exercise any of these rights, contact us at: info@wasomicleaners.co.uk 

9. International Data Transfers

If your data is processed outside the UK or EEA, we will ensure safeguards are in place such as Standard Contractual Clauses or that the jurisdiction provides an adequate level of data protection. 

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date. Where necessary, significant changes will be communicated to you directly. 

Contact Us 

WASOMI Limited 
📧 Email: info@wasomicleaners.co.uk 
🌐 Website: www.wasomicleaners.co.uk